Shipping & Returns

Shipping Policy

Processing Time:
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes:
We partner with trusted carriers to ensure reliable delivery.

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

Shipping rates are calculated at checkout based on order weight, size, and destination.

Order Tracking:
Once your order ships, you’ll receive an email with a tracking number so you can follow its progress in real time.

Shipping Delays:
While we strive to meet estimated delivery times, delays caused by weather, carrier issues, or customs are outside our control.

Return Policy & Exchange Policy

Eligibility:
Returns are accepted within 30 days of the delivery date for most new, unused, and uninstalled items in their original packaging.
To be eligible for a return:

The item must be unused, uninstalled, and in its original condition.
All components, packaging, and documentation must be included.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

Electrical components and sensors
Custom-made or special-order parts
Items marked “Final Sale”

How to Start a Return:
Email shaneel.lal@axlaccessories.com.au with your order number and reason for return. Once approved, you’ll receive a Return Authorisation (RA) number and shipping instructions.

Refunds:
After inspection, approved returns will be refunded to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy
Defective or Incorrect Items:
If you received a wrong or defective item, contact us within 7 days of delivery. We’ll arrange a replacement or exchange at no additional cost to you.

Product Exchanges:
If you ordered the wrong item and wish to exchange it, please initiate a return following the steps above and place a new order for the correct item. We’ll process the refund once we receive and verify your return.

Shipping & Returns

Shipping Policy

Return Policy & Exchange Policy

The item must be unused, uninstalled, and in its original condition.

All components, packaging, and documentation must be included.

Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

Electrical components and sensors

Custom-made or special-order parts

Items marked “Final Sale”

​

How to Start a Return: Email shaneel.lal@axlaccessories.com.au with your order number and reason for return. Once approved, you’ll receive a Return Authorisation (RA) number and shipping instructions.

Product Exchanges: If you ordered the wrong item and wish to exchange it, please initiate a return following the steps above and place a new order for the correct item. We’ll process the refund once we receive and verify your return.

How to Start a Return:
Email shaneel.lal@axlaccessories.com.au with your order number and reason for return. Once approved, you’ll receive a Return Authorisation (RA) number and shipping instructions.

Product Exchanges:
If you ordered the wrong item and wish to exchange it, please initiate a return following the steps above and place a new order for the correct item. We’ll process the refund once we receive and verify your return.